Ask leadership
Which distributors now use software to suggest what small accounts order, and how do our brands rank?
A good answer
A list by distributor, with where each brand appears.
Push back if you hear
“The distributors love the brand.”
Industry guides · Beer, wine and spirits
Free industry guide · for breweries, wineries, distilleries and distributors
Here is where AI reaches your business, and what to ask before you spend.
5-minute version · full guide 45 minutes, 9 sections · reviewed Sep 29, 2026
Only 54% of American adults say they drink, the lowest in Gallup's tracking since 1939, for the second year running. AI did not cause the decline, but it is changing who wins what is left: the largest distributor now serves some small accounts through online ordering and AI instead of rep visits.
5 of 8 areas have a course. The first module of each is free.
Covers Finance · 88 min Essential
Covers Distribution and sales · 97 min Essential
Covers People · 80 min Essential
Covers Pricing and promotions · 105 min Essential
Covers Marketing and brand · 105 min Essential
What changed, what matters, and what to do next.
How each claim is supported:
Tap any marked phrase for its source.
Beer, wine and spirits make money in three steps. A supplier makes the drink. A distributor buys it and sells it to stores, bars and restaurants. The store or bar sells it to the drinker. Each step takes its share, and each fights for the drinker's attention.
Fewer people are drinking. Only 54% of American adults say they drink. That is the lowest in 87 years of Gallup's tracking, and it held there for a second year. In 2023 it was 62%. A majority now say one or two drinks a day is bad for health. About one in six adults has swapped some drinks for nonalcoholic ones. AI did not cause this. But it changes how companies fight over what is left.
Big suppliers are using AI to sell. Pernod Ricard, the maker of Absolut and Jameson, gives its sales reps an AI tool. It tells each rep which products to push, which stores to visit first and how often to go back. Pernod also uses AI to plan promotions in more than 20 of its top markets. Its sales still fell 3% in 2025 and about 4% in 2026. AI helps a company win share. It does not make the market grow.
The largest distributor is using AI to serve small accounts. In July 2026, Southern Glazer's moved some independent stores and bars away from visits by a sales rep. They are now served by phone, by its ordering website and by AI. It cut about 1% of its US jobs. Its ordering website already handles about $4 billion of sales, and it is adding AI suggestions about what each account should stock.
The middle tier is being reshuffled. RNDC, one of the largest distributors, has sold or left more than 35 markets in 2026. This is not about AI. It is about lost suppliers and costs. But when your distributor changes, the tools it uses to sell your brand change too.
Promotions are getting sharper. Large suppliers now use AI to see which deals actually sell more cases, and to stop the ones that do not. A brand that cannot see its own sales by store keeps paying for deals that do nothing.
Why this matters for a smaller brand. When a sales rep walked into a store, a small brand could win a spot because the rep liked it. When software suggests what a store should order, the brand needs data that makes the software choose it. That usually means sales history, which new brands do not have.
Here is what that looks like in practice. A craft brewer sells 40% of its beer through 300 independent stores and bars. Its distributor moves those accounts from rep visits to online ordering. If the ordering site does not suggest the brewer's beer, and sales in those accounts fall 15%, the brewer loses about 6% of its volume. Nothing about the beer changed.
What should a leader in this industry do first? Three plain things.
None of this needs a new team or a large budget. It needs one leader who owns each answer.
The full guide shows where AI touches the money, what has actually happened, who gains and who loses, and what to ask before you spend.
45 minutes · 9 sections · ends with one decision to work through
Open the full guideSix questions, a minute, from what you already know. Your answers pick what to read first.
Do you know how each distributor's ordering site decides which brands to suggest?
Can you see your own sales by account, every month?
Do you know which of your accounts lost a rep's visits this year?
Do you know which of last year's promotions actually sold more cases?
Do you have a plan if your distributor sells the market you are in?
Has your team decided which accounts you will cover with your own people?
The same ground, for whoever owns each answer. Bring them to your next leadership meeting.
Ask leadership
A good answer
A list by distributor, with where each brand appears.
Push back if you hear
“The distributors love the brand.”
Ask sales
A good answer
Named accounts, sales before and after.
Push back if you hear
“No problem has shown up.”
Ask finance
A good answer
A list with results by deal.
Push back if you hear
“Promotions are a cost of doing business.”
Ask marketing
A good answer
Checked each quarter, by platform.
Push back if you hear
“The distributor handles that.”
Ask operations
A good answer
Weekly data and a named person watching it.
Push back if you hear
“It shows up when orders fall.”
Ask distributor management
A good answer
A named alternative and the contract terms that apply.
Push back if you hear
“That will not happen here.”
Large suppliers now use AI to stop the deals that do not.
Open the lesson ›RNDC has sold or exited more than 35 markets in 2026.
Open the lesson ›Rank them before a distributor decides for you.
Open the lesson ›Executive+
Describe your business once. Every course comes back as an analysis written for it: the bottom line, actions in order with their sources, and the result that would change the decision.
What this course means for your company
Illustrative companyBottom line
How to respond now that the distributor will serve 400 independent accounts, about a third of sales, through online ordering and inside sales instead of rep visits. Owner: the head of sales. Decision this month.
What success looks like
Sales in the affected accounts hold within 5% over two quarters, with the company's own rep covering the 50 accounts that matter most.
The rule for when to stop
If sales in the affected accounts fall more than 10% in two quarters, after the company's own coverage is in place, the company opens talks with another distributor.
One email when something changes a conclusion in this guide.
What changed in AI this week and what it means for your business. Five minutes, every Thursday. Free.